FAQ

Timing of billing

Your credit card will only be charged once your order has shipped. You will receive a shipping confirmation email once the order has shipped from the warehouse.

Has my order shipped?

Most orders ship within 24-48 hours (not including weekends or holidays). Some orders may be subject to additional verification, which can delay shipping. You will receive a shipping confirmation via email when your order has left the warehouse. If more than a couple days have passed since you placed your order and you have not received shipping confirmation, please contact customer service by Email or by calling (888) 509-5946.

How can I track my order?

You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. We are moving warehouse locations & expecting shipping delays of up to 1 to 2 weeks. If you have any questions about your order, please contact customer service by Email or by calling (888) 509-5946.

How do I return an item?

Please visit our Returns Page for instructions.

Where can I obtain a pre-prepaid return shipping label?

To obtain a pre-paid return label proceed to the Order History page and generate a new label through the self-service portal at the base of the page.

There is a problem with my shipment, what should I do?

Please contact customer service by Email or by calling (888) 509-5946.

My order never arrived.

Please contact customer service by Email or by calling (888) 509-5946.

How can I get a copy of my invoice?

A copy of your invoice can be obtained by contacting our customer service department by Email or by calling (888) 509-5946.

I ordered the wrong stuff! What do I do?

Once you place an order at Honolua Surf, you cannot make changes through the store. Please call us as soon as possible, so we can correct your order before the goods ship. For assistance please email Email or by calling (888) 509-5946.

Do I have to pay sales tax?

Honolua Surf is required by law to collect sales and use tax on total taxable product and shipping and handling charges for orders in the following states:

Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, New York Texas, Virginia, and Washington.

Accepted forms of payment

We accept the following credit cards: Visa, Mastercard, American Express and Discover. *Please note: The Credit Card must have a United States billing address.

If I order the wrong size can I return the item?

Unused product may be returned using our free return shipping labels for full refund within 30 days of purchase. We do not offer direct exchanges. If you wish to exchange product, you will need to return the unwanted product for a full refund, and contact customer service by Email or by calling (888) 509-5946. Please allow 7-14 days from return receipt for credits to be issued.

Can I return an item that I have used?

Sorry, only products in new unused condition will be accepted for returns. View return policy

What is a CSC code?

A card security code is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is a 3- or 4-digit number printed on the back or front of your credit card. For most online credit card purchases from us, the security code is required information. Visa Your identification number is the 3-digit number found on the back of your credit card near the signature panel.

Is your site secure?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.
View privacy policy